Welcome to our FAQ page! Here you will find answers to commonly asked questions about our products and services. We understand that you may have inquiries and we are here to provide you with the information you need. Browse through the sections below to find answers to your queries, and if you can't find what you're looking for, feel free to reach out to us directly.
Click on My Account, and enter your email address and password to log into your account. If you forget your password, simply click the Forgot Password link and we will email you the password. You can change your password once you have logged in. If you need further assistance, please email our customer service at email@example.com
Log into My Account to check the current status of your order. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to contact us.
Once your order has shipped, the tracking info will be emailed to you. You can also track your order by logging into the My Account section. Once logged in, you will see a list of all orders placed. Click on the order number to display the full order details. At the bottom of the page will be the tracking number and status of the order.
Orders marked as “Shipped” are currently being prepped for shipping or have already shipped out of the warehouse. An order cannot be canceled or changed once it is marked “Shipped.”.
Orders marked as “Processing” are underway. Generally, a note will accompany this status that indicates more details about what is currently happening with the order.
In order to change your password, simply log into My Account, click on Edit Billing Info at the top of the page and toward the bottom in the “Email & Password” click the link to update your password.
Very rarely our inventory is off and you may be able to order an item that is not currently available in the warehouse. In the rare event that this happens, you will be notified within 24 hours (not including weekends or holidays). Should your order be delayed beyond the anticipated time, we will contact you with more details.
Feel free to message Gaff and Go customer service for any information and a customer service associate will respond to you in a timely manner.
At Gaff and Go, we accept Visa, MasterCard, American Express, Discover Card and JCP along with PayPal.
Orders on our Gaff and Go website are placed online.
No, you would need to place a new order, or please call or email Customer Care.
Items found on our website marked as available, which means they are available.
Please email our customer service team and we will do everything we can to cancel your order before it ships. Once an order shows that it is “Shipped,” we cannot cancel it.
We will ship your order from our International warehouse. International Shipping shipping takes 1-2 weeks in addition to our regular processing time (3-5 days). Handle time is 3 to 5 days, shipping is 7 to 14 days. Please feel free to contact us with questions about your orders.
All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier.
Yes we do accept PayPal.
We ship to USA, Canada, and all over Europe.
We are sorry to hear you are not happy with your order, please email customer service within 7 days upon receiving your order. Please do not return your order without contacting customer service first. For hygiene reasons, we do not accept returns on underwear/undergarments.
At the bottom of each email newsletter is an UNSUBSCRIBE link. Simply click the link and submit your removal request. Or if you would prefer, please feel free to contact us and we will be happy to assist you via phone or email.
We do not send printed invoices because they are sent electronically unless it contains a huge number of listed items. As a brand that is environmentally conscious, we try as much as possible to reduce waste.